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HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
, see all updates

Debt and return pursuit: contract settlements: customer response - payment in full offered

Payment by debit card

The guidance on how to accept and process a debit card payment can be found in the Debit Card System Manual.

Use IDMS Record Action History to

  • record details of the call
  • set a Proposed Action of “A/W Clearance” with a B/F of seven days for the payment to clear.

If the payment fails to clear, the Work Item will appear on the C/W Miscellaneous Worklist with a Next Action of “Await Clearance”.

Payment by cheque

If the customer wants to make payment by cheque you should

  • remind them to

    • use the payslip provided and
    • send the cheque to AO.
  • issue a verbal warning

    • of the consequence of non compliance and
    • that an enforcement warning letter will be issued today.

England and Wales

Use IDMS Record Action History to

  • record details of the call
  • check the “Accept Current BF Date and Next Action”

Then via the IDMS Drop Down Menu Option

  • issue IDMS10C.

Overnight IDMS will issue the IDMS10C and set the appropriate BF. If the debt remains outstanding on expiry of the BF, the work item will appear on the C/W CCP Worklist with a next action of “Review”.

Scotland and Northern Ireland

  • Use IDMS Record Action History to:

    • record details of the call
    • check the “Accept Current BF Date and Next Action”
  • prepare and issue the appropriate IDMS10 via LFC
  • record issue of the IDMS10
  • set a Proposed Action of ‘Credit Data Ck’ with a BF date of ten days (this is a work round to ensure that all these cases can be correctly filtered).

On expiry of the B/F the Work Item will appear on the C/W Miscellaneous.

An IDMS Profile should be created to identify such entries for early referral for enforcement action.

All cases

  • Store papers for 14 days in a B/F file
  • retain the papers after B/F, if the debt is cleared.