DMBM565110 - Debt and return pursuit: contract settlements: customer response - payment in full offered
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Payment by debit card
The guidance on how to accept and process a debit card payment can be found in the Debit Card System Manual.
Use IDMS Record Action History to
- record details of the call
- set a Proposed Action of “A/W Clearance” with a B/F of seven days for the payment to clear.
If the payment fails to clear, the Work Item will appear on the C/W Miscellaneous Worklist with a Next Action of “Await Clearance”.
Payment by cheque
If the customer wants to make payment by cheque you should
- remind them to
- use the payslip provided and
- send the cheque to AO.
- issue a verbal warning
- of the consequence of non compliance and
- that an enforcement warning letter will be issued today.
England and Wales
Use IDMS Record Action History to
- record details of the call
- check the “Accept Current BF Date and Next Action”
Then via the IDMS Drop Down Menu Option
- issue IDMS10C.
Overnight IDMS will issue the IDMS10C and set the appropriate BF. If the debt remains outstanding on expiry of the BF, the work item will appear on the C/W CCP Worklist with a next action of “Review”.
Scotland and Northern Ireland
- Use IDMS Record Action History to:
- record details of the call
- check the “Accept Current BF Date and Next Action”
- prepare and issue the appropriate IDMS10 via LFC
- record issue of the IDMS10
- set a Proposed Action of ‘Credit Data Ck’ with a BF date of ten days (this is a work round to ensure that all these cases can be correctly filtered).
On expiry of the B/F the Work Item will appear on the C/W Miscellaneous.
An IDMS Profile should be created to identify such entries for early referral for enforcement action.
All cases
- Store papers for 14 days in a B/F file
- retain the papers after B/F, if the debt is cleared.