Debt and return pursuit: Child Benefit overpayments: disputes: general
Customers may phone or write to request an explanation, ask for the decision to be reconsidered or to lodge an appeal.
There is a statutory time limit of one calendar month from the date of the decision to request a reconsideration, or to appeal against a subsequent reconsidered decision. The period can be extended in some cases, depending on the reason for the delay.
For the Child Benefit guidance on:
- explanations, see CBM111000
- reconsiderations, see CBM112300
- appeals, see CBM112400.
For the Child Benefit debt recovery guidance on: