Debt and return pursuit: Child Benefit overpayments: disputes: general
Customers may phone or write to request an explanation, ask for the decision to be reconsidered or to lodge an appeal.
There is a statutory time limit of one calendar month from the date of the decision to request a reconsideration, or to appeal against a subsequent reconsidered decision. The period can be extended in some cases, depending on the reason for the delay.
For the Child Benefit guidance on:
- explanations, see CBPG75120
- reconsiderations, see CBPG75125
- appeals, see CBPG75130.
For the Child Benefit debt recovery guidance on:
- explanations, see DMBM557120
- reconsiderations, see DMBM557130
- appeals, see DMBM557140.