Debt and return pursuit: tax credits overpayments: general: IDMS/NTC discrepancies: cancelled manual giro payments / cancelled BACS payments
These are cases where the Giro / BACS payment has been cancelled but the IDMS Work Item has not been updated and as a result the overpayment on IDMS will be too high.
To identify this problem you will need to look at the View Account Postings screen. This screen will show all cancelled Giro / BACS payments. If the amount of discrepancy between NTC and IDMS matches the amount of the cancelled Giro/BACS payments:
- amend the amount on IDMS to match that on NTC
- make a note in IDMS Notes and Assets and NTC Household Notes giving an explanation of the reason for the amendment
- depending on where the overpayment is in the DMB recovery process you may need to advise the claimant(s) of the reduced amount due
- if you already have the case in County Court you should telephone the Enforcement Technical Team (Debt Management Bradford) for advice.