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HMRC internal manual

Debt Management and Banking Manual

Debt and return pursuit: Machine Games Duty (MGD): enquiries

MGD operators can find all relevant information relating to how to operate MGD in the Machine Games Duty guidance (HMRC website).

Operators who contact DMB with any queries that are not related to making payment (for example, querying MGD charges, assessments or penalties) should be advised to make their enquiry by one of the following methods (please note that email is the preferred method).

  • HMRC structured email at  
  • Phone the Excise and Customs Helpline on 0300 200 3700
  • Written enquiries:

CITEX Written Enquiry Team
HM Revenue & Customs
PO BOX 3001
G67 9EX

DMB should send any written correspondence received to the:

CITEX Written Enquiry Team
The Apex
2 Brest Road
Derriford Business Park

There are processes in place with DMB Banking to manage queries relating to incorrect Effective Date of Payments (EDPs) and misallocated payments.