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HMRC internal manual

Debt Management and Banking Manual

Debt and return pursuit: CIS: contractor's response: request for pre-populated monthly returns

Issuing a pre-populated contractor return.

To issue a pre-populated return:

  • log onto New CIS
  • authenticate the customer (DMBM524080)
  • choose ‘Issue pre-populated return’ on the menu.

The ‘Request Replacement Pre-Populated contractor return’ window will appear.

  • Choose from the drop-down menu the reason why a replacement is required.
  • Choose from the drop-down menu the address type (the window will show the address attributed to that type):

    • HMRC Base is the contractor’s preferred address for this scheme
    • HMRC CIS Communications is the contractor’s communication address
    • Agent - for use when an authorised agent is authorised to receive contractor returns.
  • Confirm the address where the return will be sent.

Once the address is established:

  • enter the Period Ending the return is required
  • select [OK].

Address not shown

If the address is not one of those shown:

  • select UPDATE CUSTOMER and follow the guidance in Update customer e-learning
  • select ‘Request Replacement Pre-Populated Contractor Return’ as above
  • follow the guidance shown above.

Confirmation of issue

A confirmation window will be show that a return will be issued and for what period.

Note: If you encounter any problems in issuing the replacement CIS return, ask the customer to phone the CIS Helpline on 0300 200 3210.