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HMRC internal manual

Debt Management and Banking Manual

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HM Revenue & Customs
Updated
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Debt and return pursuit: CIS: the IDMS automatic process: work items not suitable for the automatic process

The following table tells you when a penalty or return work item is not suitable for the automatic process, the worklist they appear on, the Next Action and Next Action date.

Work items not suitable for the automatic process

Signal or condition Worklist Next Action Next action date
       
PLAR C/W CIS New Today
RLS signal set or address not present C/W RLS or if there is an existing open work item associate to the existing role New Today
Insolvency signal is set C/W Insolvency or if there is an existing work item associate to the existing role New Today
Long Name and Address signal is set C/W CIS New Today
Deceased signal C/W CIS New Today
Abroad C/W CIS New Today
Welsh Language C/W CIS New Today
Information codes H & Y are present C/W CIS New Today
Enforcement Signal is set on existing work items C/W CIS New Today
Existing work items are part of a CCBC case C/W CIS New Today
Existing work items are part of an Instalment Arrangement Associate to the existing role New Today
Existing work items are owned by EIS Associate to the existing role New Today
Existing work items are owned by ICHU Associate to the existing role New Today

When dealing with these work items on your worklist you should

  • establish the reasons why a clerical review is necessary
  • refer to existing guidance when dealing with these cases
  • consider if the work items can be put back into the automatic process.