DMBM524140 - Debt and return pursuit: CIS: the IDMS automatic process: work items not suitable for the automatic process

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The following table tells you when a penalty or return work item is not suitable for the automatic process, the worklist they appear on, the Next Action and Next Action date.

Work items not suitable for the automatic process

Signal or condition

Worklist

Next action

Next action date

PLAR

C/W CIS

New

Today

RLS signal set or address not present

C/W RLS or if there is an existing open work item associate to the existing role

New

Today

Insolvency signal is set

C/W Insolvency or if there is an existing work item associate to the existing role

New

Today

Long Name and Address signal is set

C/W CIS

New

Today

Deceased signal

C/W CIS

New

Today

Abroad

C/W CIS

New

Today

Welsh Language

C/W CIS

New

Today

Information codes H & Y are present

C/W CIS

New

Today

Enforcement Signal is set on existing work items

C/W CIS

New

Today

Existing work items are part of a CCBC case

C/W CIS

New

Today

Existing work items are part of an Instalment Arrangement

Associate to the existing role

New

Today

Existing work items are owned by EIS

Associate to the existing role

New

Today

Existing work items are owned by ICHU

Associate to the existing role

New

Today

When dealing with these work items on your worklist you should

  • establish the reasons why a clerical review is necessary
  • refer to existing guidance when dealing with these cases
  • consider if the work items can be put back into the automatic process.