beta This part of GOV.UK is being rebuilt – find out what beta means

HMRC internal manual

Debt Management and Banking Manual

Customer contact and data security: legislation and policy: Civil Service Code

Everyone in HMRC needs to know about theCivil Service Code.

The behaviour of everyone in HMRC must comply with the Civil Service Code, which is reflected in our Code of Conduct and Purpose, Vision and Way. You must ensure you read and fully understand what is expected of you by reading the information available.

Following the Civil Service Code and our rules of conduct will mean that everything you do is above suspicion and will ensure that customers and other people we deal with are in no doubt about the integrity and professionalism of people in HMRC.

The standards expected of all staff are set out in more detail in this guidance and aims to protect both you and the department.

This guidance applies to all HMRC staff.

You must:

  • familiarise yourself with the specific rules set out in this guidance and other HR guidance
  • act within the spirit of the Civil Service Code, and this guidance. If you are in any doubt about how the rules and guidance apply in specific circumstances, you must speak to your manager. If you do not comply with the rules and guidance you may be subject to disciplinary action
  • follow the same standards expected of you at work when you represent the Department at events such as training courses, conferences, exhibitions, sports and recreational events.

Managers should do all they can to ensure staff are aware of the standards expected of them.

Please make sure that you look at the e-learning package about conduct and behaviour in Online Learning under prospectus code 0011020. It is designed to raise awareness and understanding of the Civil Service Code, see About You > People Policies and Guidance > How we work > Conduct.