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HMRC internal manual

Debt Management and Banking Manual

Customer contact and data security: compulsory verification checks: who should do the verification checks?

All Debt Management staff should complete verification checks of the customer when receiving or making phone calls or when out of the office making face-to-face calls with customers.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000) DMBM512910(This content has been withheld because of exemptions in the Freedom of Information Act 2000)