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HMRC internal manual

Debt Management and Banking Manual

HM Revenue & Customs
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Customer contact and data security: compulsory verification checks: why do we do verification checks?

You must always complete the correct verification check for the type of contact you have with the customer. This is to:

  • protect the customers information
  • ensure we are not disclosing any information to anyone who is not entitled to have that information.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)