DMBM512820 - Customer contact and data security: compulsory verification checks: why do we do verification checks?

The majority of this manual will be archived on 1 July 2024. If there is content within this manual you use regularly, email hmrcmanualsteam@hmrc.gov.uk to let us know.

You must always complete the correct verification check for the type of contact you have with the customer. This is to:

• protect the customers information
• ensure we are not disclosing any information to anyone who is not entitled to have that information.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)