DMBM511000 - Customer contact and data security: phone contact: recording of phone calls for quality monitoring purposes: contents

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1. DMBM511005

   Offices with automatic voice recording facilities
2. DMBM511010

   Offices without automatic voice recording facilities
3. DMBM511015

   Customer tells the member of staff they are being recorded
4. DMBM511020

   Telling the customer that they are being recorded