DMBM510100 - Customer contact and data security: introduction: contents

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  1. DMBM510110
    Who are our customers?
  2. DMBM510120
    When is it necessary?
  3. DMBM510130
    Who is responsible for customer contact?
  4. DMBM510140
    Business by telephone
  5. DMBM510150
    Face to face contact
  6. DMBM510160
    Contact by letter
  7. DMBM510170
    Diversity and equality
  8. DMBM510180
    Preparation before contact
  9. DMBM510190
    Noting the record after customer contact