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HMRC internal manual

Debt Management and Banking Manual

• From: HM Revenue & Customs
• Published: 29 April 2016
• Updated: 5 August 2016, see all updates

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1. Contents
2. DMBM510000
3. DMBM510100

Customer contact and data security: introduction: contents

1. DMBM510110

   Who are our customers?
2. DMBM510120

   When is it necessary?
3. DMBM510130

   Who is responsible for customer contact?
4. DMBM510140

   Business by telephone
5. DMBM510150

   Face to face contact
6. DMBM510160

   Contact by letter
7. DMBM510170

   Diversity and equality
8. DMBM510180

   Preparation before contact
9. DMBM510190

   Noting the record after customer contact

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