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HMRC internal manual

Debt Management and Banking Manual

HM Revenue & Customs
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Account Reconciliation: Check dishonoured payment totals

Where dishonoured payments were processed on the previous working day agree the dishonoured payment totals by following the steps below.

  1. Obtain a copy of the daily SAMAS report
  2. Obtain a copy of the summary of all Accepted and Rejected Dishonoured Notifications (ARDN) listing output by the SA dishonoured payment batch function for day you are checking.
  3. Compare the individual totals on the report and the listing.

If the amounts on the report and listings:

  • agree:
    • initial and date the agreed entries on the listing and on the report
    • file and retain the documents
  • do not agree:
    • advise your manager and the Live Systems Support
    • report the discrepancy to your SA manager for a Trouble Ticket to be raised
    • await notification on how the discrepancy has been resolved then take the steps above for when they do agree.