Payment Allocation, Overpayments and Repayments: Obtaining a credit to reconcile an accounting record: Overview
If you need a credit to reconcile a customer’s record and you cannot arrange this by amending relevant system records you will need to separately obtain a specific credit.
Requests for such credits would cover
- a minus OAS or Book 19 entry
- an alleged payment
- a repayment in error.You should send credit requests to:
Accounting Error Team (AET)
CumbernauldAET will perform preliminary checks and may request additional information. They may also obtain documentary evidence such as copy payable orders.
Where a credit is appropriate the AET will arrange for this to be created.