Beta This part of GOV.UK is being rebuilt – find out what this means

HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
, see all updates

Payment processing and accounting: payment allocation, overpayments and repayments: Duty Repaid In Error Refunded (DRIER): action by the SAFE unit

As soon as the charge is created, SAFE will generate an entry on your Clerical Action Worklist. You should then

  • review the list to ensure that the relevant papers have been/are received from the charge raiser
  • make an application for payment, using R97 Templates: letter 12.

Note that you will need to modify these if the charge is on agent/third party

  • B/F for 14 days.

When payment is received follow the action detailed in DMBM215160.

Follow up action

First B/F date

If after the B/F date the charge is not paid make a further application for payment using R97 Templates: letter 13 modified as required. B/F the case for a further 10 days.

Second B/F date

If after the second B/F date the charge has still not been paid if possible telephone the payee to find out why this has not been paid.

Recovery not practicable

If it is established there is no possibility of recovery and time to pay is not a viable proposition

  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000) DMBM735000(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Charges remain unpaid: no objection or proper explanation for non payment given

Cases £100 or less

  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000) DMBM735000(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Cases over £100

  • send the papers to the appropriate Debt Pursuit Office (DPO) using R97 Templates: Recovery Referral memo
  • change ownership of the Clerical Action Worklist item to the OUID of the DPO