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HMRC internal manual

Debt Management and Banking Manual

Payment processing and accounting: irregular payments: accompanied payments


When you receive a payment that is accompanied by correspondence such as a return, a letter or a claim you should:

  • separate the payment from the correspondence
  • ensure that the customer payment details are correct
  • prepare and pass the payment for processing.

You should send all in date payments with the corresponding payslips to DMB Banking Shipley except for National Insurance Contributions (Classes 2 & 3 only) and Child Benefit Overpayments which should be sent to Banking Operations Newcastle.

See DMBM209120 for guidance on handling non in date payments.

Accompanying correspondence

You should note the accompanying correspondence with the date and the amount paid and then forward on to the responsible office/section to action.

Exceptions to this are:

  • In-year Employer Cessation returns are logged and held by Debt Management Offices (DMO) until the year end
  • DMB Banking can also handle requests for Time to Pay where this is the first contact and the proposals fall within current guidelines. Guidance on Time to Pay can be found at DMBM800000 
  • correspondence advising ‘please find enclosed my payment’ may be discarded.

Note: You should ensure there is a payslip to accompany the payment. If there is not one you must prepare one before the cheque and the correspondence are separated. See DMBM201800 for further details.