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HMRC internal manual

Debt Management and Banking Manual

Payment processing and accounting: payment methods: debit or credit card over the internet (BillPay)

BillPay is a service provided by Santander Corporate Banking which enables customers to pay over the internet using any debit or credit card issued by a UK Bank, except for American Express and Diners Club cards.

BillPay can be used to make payments for:

  • Self Assessment
  • Employers PAYE/NICS
  • VAT
  • Corporation Tax
  • Stamp Duty Land Tax (SDLT)
  • Miscellaneous payments (ETMP (SAFE) payment references beginning with ‘X’).

The first payment page on the BillPay site offers the customer the option of signing-up for the service. A customer does not have to sign up but if they do, they can store their payment reference for use with future payments. Customers cannot sign up if they are paying Corporation Tax, SDLT or Miscellaneous payments as the reference number is different for each payment.

The customer can make a payment of any amount from £0.01 to £99,999.99.

Credit card payments attract a transaction fee, charged by the card issuing bank. Legislation in Finance Act 2008 enables HMRC to pass this transaction fee on to the individual making payment. This means that the higher cost associated with credit card payments is not borne by the general body of taxpayers.

Prior to making the payment the customer will be advised of the non-refundable transaction fee that they will incur.

The payment is validated and an acknowledgement is displayed when the payment is successfully processed. The customer’s record will usually be updated within three working days of the payment being initiated.

Debt Management and Banking provide helpline support to BillPay customers. The number is 0300 200 3601 and is available on the payment screen. If calling from abroad, customers should dial 0044 1506 476 013.

You can find more information about the service in the ‘Paying HMRC’ instructions on the GOV.UK website; there is a link from there to the BillPay website. Alternatively, any customer wishing to make payment can go direct to the BillPay website at .

(This content has been withheld because of exemptions in the Freedom of Information Act 2000) Electronic Payments: Debit or credit card over the internet (BillPay)(This content has been withheld because of exemptions in the Freedom of Information Act 2000)