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HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
, see all updates

Manage charges (information) by IT system: Manage charge (information) in OPREC: OPREC Notepad facility

The OPREC Notepad is used to record all activity on a case and must be updated at all times to reflect the action taken.

The Notepad can take up to 19 lines of text and care must be taken to be brief and concise in order to maximise the available space. The date will automatically appear at the beginning of each update and the entry should end with the initial letter of the officer’s first name and the first three letters of the officer’s surname.

The following abbreviations have been agreed and should be used to maximise the available space

Abbreviation Explanation
   
AOE Attachment of Earnings
APP Appeal
ARM Arrangement
ARM CAN Arrangement cancelled
ARR Arrears of Benefit withheld
ART Article 111 considered
ARTCom Article 111 recovery commenced
BAL Balance
CCP Denotes court case
DD Direct debit
IAE Income and expenditure form held
LET Letter from customer
LETDack Letter from customer debt acknowledged
Letto Free text letter to customer
PD151chekd PD151 checked
RECON / ADJ 29 reconsideration CA - Customers advantage

CD - Customers disadvantage

UN - Unchanged    
  RVW ARM Review arrangement
  TC Telephone call
  TELDACK Telephone call from customer acknowledging debt
  V Voucher
  WAE Warrant of Execution