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HMRC internal manual

Debt Management and Banking Manual

HM Revenue & Customs
, see all updates

Maintain charges (financial) by IT system: Maintain charge (financial) in CTF: Write off/waiver (remissions) in CTF

In considering whether to raise a charge it may be decided a write-off or waiver(remission) needs to be made

A user with the appropriate roles and access can perform the write-off.

In all cases, the write-off/waiver must be entered on the appropriate ‘Record ofremissions’ worksheet and include

  • Child’s Name
  • URN
  • Provider’s Name
  • Amount
  • Date
  • Remission class as described in the Recovery Manual.

Update Case Notes to reflect

  • amount to be remitted
  • Reason why the amount was remitted
  • The number allocated from the record of remissions

Write-offs/waivers feed through to the Board’s Remission List.