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HMRC internal manual

Debt Management and Banking Manual

HM Revenue & Customs
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Maintain charges (financial) by IT system: Maintain charge (financial) in OPREC: Deleting a case from OPREC

Cases can be deleted from OPREC by an officer with the Supervisor’s role.

The Desk Guide has more detailed information on how to do this.

Once the case is deleted it will remain on the system for 14 weeks. It will not appear on any list of statistics and will eventually be deleted when the “delete old records” process is run. When the case is deleted the action is irreversible. If the customer incurs a further recoverable overpayment before the case has been removed from the system, when the NINO is input to Oprec the deleted screen is displayed. A new overpayment charge record is set up in the usual way.