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HMRC internal manual

Customs Special Procedures Manual

Roles and responsibilities: NCH Customs Input Entry (CIE) team

NCH CIE team are responsible (currently) for the submission of Customs declarations to CHIEF where this is done by HMRC and not the trader or his agent.

These include customs declarations relating to special procedures (SP) for imports, exports and re-exports and release to free circulation.

The NCH currently process CIE requests between 0900 -1700, Monday to Friday (excluding public holidays) and aim to clear all CIE entries within 12 working hours  from the time the faxed or scanned copy entries are received, provided all the relevant paperwork is presented, complete and correct.


Email the NCH CIE team at

Although the NCH will process declarations and consult with the SP trader or supervising office as necessary, they are not responsible for post clearance checking such as:

  • checking the accuracy of declarations made by traders
  • investigating irregularities or
  • ensuring traders submit declarations when required.

These are the responsibility of the SP trader’s supervising office.