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HMRC internal manual

Customs Civil Penalties Guidance

HM Revenue & Customs
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Non-CITEX officers operational process: warning letter: action to take once you have arrived at a decision

Once you have considered whether a warning letter is appropriate, following the guidance at CCPG26200 - CCPG26290, and arrived at a decision, your next action is set out in the table below. It shows the situations that are possible when the compliance officer has completed the CPAC, obtained their manager’s recommendation and considered a civil penalty Warning Letter (CPWL).

Compliance officer (CO) decision Authorising officer (CPO)
CPWL not appropriate  

This may be because

there is a reasonable excuse or

education is more appropriate or

they are recommending changes/revocation of authorisation, or

letter of written instruction is more appropriate CO sends CPAC and any supporting documents to CITEX CCP Network. Network will allocate the case to a CPO to authorise the decision.

If CPO agrees CPWL is not appropriate, they will tell CO. A letter of written instruction may be issued.

If CPO decides that a CPWL is appropriate, they will explain why on CPAC, liaise with a CRM if appropriate and then return the case to CO to draft a CPWL and take action below.    
  CPWL is appropriate CO drafts CPWL.

CO sends draft CPWL and CPAC to CCP Network and any supporting documents. Case is referred to a CPO.

If the CPO agrees with the issue of the CPWL, they will seek approval from CRM where appropriate. They will add a CPWL ref. & return the CPWL to CO who will issue to trader and copy it to various teams.

If CPO thinks a CPWL is not appropriate, they will discuss further actions with CO.

This information is presented in a different way in the flowchart at CCPG40200.