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HMRC internal manual

Customs Civil Penalties Guidance

CITEX officers operational process: warning letter: issuing a warning letter

THIS GUIDANCE IS FOR CITEX OFFICERS ONLY

Once their manager has agreed the decision to issue a CPWL after reviewing the CPAC, the Compliance Officer must

  • using the SEES C30 template generate the CPWL. Include a dummy CCP reference number at this stage
  • send a copy of the CPAC and draft CPWL to the CITEX CCP Network team via CITEX CCP Network team to get the warning letter checked. The CCP team will then issue a CCP reference number
  • post the original to the trader
  • record the issue of the CPWL on Caseflow and upload a copy to Documentum
  • Email the final copy to the CITEX CCP Network team.