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HMRC internal manual

COTAX Manual

From
HM Revenue & Customs
Updated
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Case records: maintaining case records: making COTAX notes

Function NOTE (Case Notes) allows you to make notes up to 200 characters in length. COTAX automatically adds your PID and the date you make the note.

Any note you make is permanent so you cannot amend or delete it. It is therefore very important that you make notes that:

  • are short but easy to understand
  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000) COM42160(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • do not include personal data
  • would not cause embarrassment to the department if they were released as part of a request under the Data Protection Act
  • are made using upper and lower case letters so they are easy to read
  • do not include symbols, especially asterisks, which may imply that words have been deleted.

For security reasons, you must not include any bank account details in a note.

Because notes should be short, you won’t usually exceed 200 characters and carry over into a new note. If the information you need to record does take more than the space available, consider filing a typed record and making a COTAX note with a summary of the information and the location, such as the file or batch number. If you do have to make more than one note to cover one subject, remember that it can be hard to read them so they need to be very clear.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

If there is a genuine business need to amend or delete a note, you should contact the Business Help Desk (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)