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HMRC internal manual

COTAX Manual

Case records: maintaining case records: temporary address used by debt management (Action Guide)

To deal with a request to issue payment applications to a temporary address, consider steps 1 - 4 below. The guide is presented as follows.

Action Steps
Enter temporary address on COTAX Steps 1 - 3
When end of period of use of temporary address expires Step 4

Enter temporary address on COTAX

  1.  Use function ACOM (Amend Communication Details) to enter the temporary address on the company record.

  2.  Make a note on IDMS.

  3.  B/F until the end of the period of use of the temporary address.

When end of period of use of temporary address expires

  1.  When the B/F expires, use function ACOM to delete the temporary communication address.