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HMRC internal manual

COTAX Manual

Work lists: work lists: overview and management: responsibility for work lists

Depending on your office type and user role, you have either view or update access to the appropriate Work Lists.

The user roles available are as follows

View Only Roles

User Role Name Office Type
AO View Worklist Banking Operations
Coll View Worklist Debt Management
CT View CT Processing

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Update Roles

User Role Name Office Type
AO Caseworker Banking Operations
Clerical Support CT Processing
Clerical Caseworker CT Processing
Local Pursuit Debt Management
Payment Reallocator Banking Operations
Payment Processor Banking Operations
Reall / Rep Authoriser AO Banking Operations
Reall Auth Coll Debt Management
Rept Auth Dist CT Processing
Tech Support CT Processing
Tech Caseworker CT Processing

For more detailed information about access to Work Lists see COM140020.