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HMRC internal manual

COTAX Manual

Repayments / reallocations: non automatic repayments: direct repayment - the CT Unit Cumbernauld (Action Guide)

To deal with payments made in error, consider steps 1 - 6 below. The guide is presented as follows.

When part of a payment made in error has been reallocated to another AP and is repayable Steps 1 - 4
   
When the payment in error is £150,000 or more and the company requests a payable order by hand Steps 5 - 6

When part of a payment made in error has been reallocated to another AP and is repayable

1. If the payment was a duplicate payment, use function DREP (Direct Repayment) to repay the amount of the duplicate payment.
   
2. If the payment was not intended for HM Revenue & Customs, use function REAO (Reallocate Out Of COTAX) to reallocate the amount of the unintended payment to OAS using the option ‘reallocate a specific payment’.
3. Reallocate the incorrect RTO posting to OAS using the ‘reallocate a specific payment’ option within function REAO (Direct Reallocation Out Of COTAX).
4. Repay the amounts allocated to OAS.

When the payment in error is £150,000 or more and the company requests a payable order by hand

5. Reallocate the payment to OAS using the ‘reallocate a specific payment’ option within function REAO.
   
6. Make the repayment through OAS.