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HMRC internal manual

COTAX Manual

Repayments / reallocations: non automatic repayments: manual repayment: outside COTAX - responsible office (Action Guide)

To issue a manual payable order consider steps 1 - 4.

You should only issue a manual payable order for repayments of £150,000 or more where you are unable to obtain the bank details. You should not use this process for any other types of repayments.

1. If the case is under enquiry make sure that a written request for the repayment is held and a written acknowledgement has been issued.
2. Use function DIRR (Direct Repayment) to create the repayment and select ‘Y’ in the manual repayment option. Continue to the final screen in function DIRR. Make a note of any repayment interest due that COTAX displays.
3. Complete the PORF (Payable Order Request Form), available from SEES with the repayment details including any repayment interest that is due.
4. Send the case papers and the PORF to the RSA (Repayment Security Advisor) to authorise (This content has been withheld because of exemptions in the Freedom of Information Act 2000)