Repayments / reallocations: non automatic repayments: manual repayment: outside COTAX - responsible office (Action Guide)
To issue a manual payable order consider steps 1 - 4.
You should only issue a manual payable order for repayments of £150,000 or more where you are unable to obtain the bank details. You should not use this process for any other types of repayments.
|1.||If the case is under enquiry make sure that a written request for the repayment is held and a written acknowledgement has been issued.|
|2.||Use function DIRR (Direct Repayment) to create the repayment and select ‘Y’ in the manual repayment option. Continue to the final screen in function DIRR. Make a note of any repayment interest due that COTAX displays.|
|3.||Complete the PORF (Payable Order Request Form), available from SEES with the repayment details including any repayment interest that is due.|
|4.||Send the case papers and the PORF to the RSA (Repayment Security Advisor) to authorise (This content has been withheld because of exemptions in the Freedom of Information Act 2000)|