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HMRC internal manual

COTAX Manual

From
HM Revenue & Customs
Updated
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Pursuit: pursuit work lists: prolonged pursuit cases list (PURL) (Action Guide)

To deal with cases on the ‘Prolonged Pursuit Cases List’ in Banking Operations consider steps 1 - 8 below. The guide is presented as follows

Initial Action Step 1
   
Where the date of the next action has not been reached Steps 2 - 3
Where the date of the next action has passed Steps 4 - 8

Initial Action

1. Use Function PURL (Prolonged Pursuit Cases List) to display the work list, then
   
  * Select the entry that you want to work
  And
  * Select the [Options] button and use Function DPUR (Display Pursuit Action) to see the next action date and event recorded by the computer

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Where the date of the next action has not been reached

2. If the next action displayed on Function DPUR (Display Pursuit Action) is correct
   
  * Select the [B/F] button and set a B/F Date after the date of next action
3. If the next action displayed on Function DPUR (Display Pursuit Action) is incorrect, for example you wish to issue a different payment application or change the date of issue
  * Use Function RAPP (Revise AP Pursuit) to set the correct next action and / or date
  And
  * In Function PURL (Prolonged Pursuit Cases List) select the [B/F] button and set a B/F Date after the date of next action

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Where the date of the next action has passed

4. Use Function DPUR (Display Pursuit Action) to check that COTAX has taken the next action
   
5. If COTAX has taken the next action
  * Select the [Delete] button to remove the case from the list
6. If COTAX has not taken the next action
  * Use Function VTPR (View Taxpayer Records) to identify the reason why the computer was unable to take the next action displayed on Function DPUR (Display Pursuit Actions)
  Note: This is normally the result of one of the following conditions on the record
  * All addresses are RLS
  * The ‘(270)solvency status’ has been set to ‘I’, ‘A’ or ‘V’ as the company is insolvent - see Function VTPR (View Taxpayer)
  * The company has been struck off - this date will also be displayed in Function VTPR (View Taxpayer)
7. If you cannot identify a reason why COTAX did not issue the payment application
  * Use Function RAPP (Revise AP Pursuit) to set a next action to re-issue the payment application immediately
  And
  * In Function PURL (Prolonged Pursuit Cases List) select the [B/F]button and set a B/F Date after the date of next action
8. If the computer is either unable to issue payment applications automatically (see for example the Note at Step 5) or the action at Step 7 is unsuccessful
  * Use Function RAPP (Revise AP Pursuit) to make the case ‘(23)LA’ at the Debt Management Office
  * Tell the Debt Management Office why you have referred the case to them