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HMRC internal manual

COTAX Manual

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HM Revenue & Customs
Updated
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Pursuit: automatic and clerical pursuit: debt management office pursuit - case review (Action Guide)

To review cases which have been working in the Debt Management Office for three months or more, consider steps 1 - 13 below. The guide is presented as follows

Obtaining the list for review Steps 1 - 3
   
Monthly review Steps 4 - 7
Annual review Steps 8 - 13

Obtaining the list for review

1. Select the cases three months old or more from IDMS for the different profiles required as shown in the following table
   
Items to review
(Case value) Reviewing Officer  
     
  £20,000 or more Senior Officer
  £10,000 to £19,999.99 Higher Officer
  £5,000 to £9,999.99 Officer
  Up to £4,999.99 Officer
2. Print the profile
   
3. If necessary repeat steps 1 to 3 for the other profiles required as in the table at step 1

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Monthly review

4. Check always from the printed profile
   
5. Examine and verify carefully the accuracy of any notes on the case papers
6. Take any action necessary to ensure that all liability is being correctly and effectively pursued
7. Initial and date any case papers to show that the review has been carried out

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Annual review

8. Check always from the printed profile  
     
9. Make sure any notes showing the whereabouts of the case papers are correct  
10. Examine and verify carefully the accuracy of any notes on the case papers  
11. Take any action necessary to ensure that all liability is being effectively pursued  
12. Initial and date any case papers to show that the review has been carried out  
13. When the review is completed the Manager is to  
  * Complete a certificate of cases working locally (Word 30KB)   
  * Send the certificate with a covering memo to the Debt Management Group Office no later than the last Friday in February