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HMRC internal manual

Construction Industry Scheme Reform Manual

Procedures in NIC&EO PAYE Employer Office, Longbenton: contacting the contractor

You will on occasions need to make telephone contact with a contractor to correct exceptions. To view the contractor contact details you should

  • enter the contractor reference on the ‘Identify Customer’ window
  • select ‘Customer’ from the Contact drop down list
  • select ‘Phone (Outbound)’ from the Channel drop down list
  • select ‘OK’.

You will now see the ‘Authenticate’ window. This window displays the phone numbers for all available addresses for the customer.

  • Keep this window open whilst you dial the contact number.

Once contact has been made

  • the authentication process can be completed as in CISR20000.