Monthly return: issue monthly return: setting the inhibit output signal
|CISR62600||Action guide contents|
When a customer dies the CIS system will automatically ‘inhibit’ the output of CIS correspondence such as returns. In so doing, an ‘inhibit output’ signal will be set on the CIS record.
However, there may be occasions when you will need to set the signal manually. For example, a customer has no fixed abode or in a complaint case.
Before you consider setting the signal manually, be sure to check whether or not an agent is authorised to receive correspondence. If so, is it still appropriate to inhibit output?
If it is and to set the signal from the CIS main menu, select ‘Update Customer’and check the ‘inhibit output’ box in the ‘ Designatory Details’ window.
Remember, once the signal is set, no automatic CIS correspondence will be issued.