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HMRC internal manual

Construction Industry Scheme Reform Manual

Verify subcontractor: overview: verify subcontractor - company or unincorporated body

CISR51000 Information contents

Follow the steps below to verify the existence and payment status of a company/unincorporated body.

Remember that the contractor/caller will often be seeking to verify more than one type of subcontractor during the same contact and you may need to refer to more than one action guide to complete the checks.

Note: References to ‘contractor’ also covers any ‘contact’ from the contractor’s appropriate representative who is acting on their behalf.

Step 1Establish the number of subcontractors that the caller wishes to verify on this occasion. Where the number is more than ten, the call must be handed on to the CIS Centre at Newry for a call back.

Step 2Use the ‘Authentication’ process to confirm that the contact is either the contractor or the contractor’s appropriate representative acting on their behalf. Refer to

CISR21000 for details of this process and for a reminder of the data items to be supplied for you to do this. Only after you have successfully authenticated the identity of the caller can you move on to step 3. If the contractor is not registered for CIS the verification process must be postponed, refer to CISR31000 for more on contractor registration. If the contractor/caller cannot be authenticated ask them to call back when they have the correct details.

The Contact History Summary record will be updated as soon as a record is found.

Step 3From the CIS Main Menu

  1. Select the contractor scheme against which verifications are required to be made

  2. Select [Verify Subcontractor] from the menu options supplied at the bottom of the page

This will take you to the ‘Declaration’ window  
  1. Remind the contractor that the Monthly Return requires them to declare that the subcontractors that they use are self-employed.

  2. Ask the contractor to confirm that a contract exists with the subcontractor(s) for whom they are seeking verification during this contact/call.

* Select 'Yes' or 'No' fields to confirm their response to the question “Can the caller confirm that a formal arrangement is in place to engage each of the subcontractors in this request”.
* Where the answer is ‘Yes’ select the [OK] button to go to the ‘Enter Identifier’ window.Note: The verification check can only continue once employment status reminder has been given and the contractor confirms that a contract/tender is in place. If however, the contractor refuses to answer this question you will have no option but to assume that the answer is ‘Yes’, and continue with the verification.

If verification is to continue move on to item 5, below

  1. In the ‘Enter Identifier’ window enter the COTAX Unique Taxpayer Reference (UTR) in the [UTR] field

  2. Select the [Retrieve Subcontractor] button to check the details supplied match a subcontractor record on CIS.

  3. If the subcontractor details displayed in the information panel match all those given by the contractor

* Select the [Verify] button and go on to item 13 below

If having selected [Verify] you find that you have verified the wrong subcontractor. Under “Subcontractor Details” on the “Enter Identifier” window there is a checkbox to the left of the verified subcontractor’s name, by selecting this checkbox and then the [Remove] button the verified incorrect subcontractor will be removed from “Subcontractor Details”

If the details are incorrect, ask the contractor to check the information supplied. The call may be terminated at this point to enable the contractor/caller to do this. Otherwise the subcontractor must be treated as ‘Unmatched’.

Note: Where

* the UTR quoted is found but does not match the Name or Trading Name


* the HMRC reference quoted (for example UTR) does not match that found on the CIS record, the contact should be treated as suspect and the 'Bogus' indicator set using the tick box in the toolbar.
  1. If the contractor supplies alternative details
* Enter the alternative subcontractor details
* Repeat step 5 above

Remember that, to preserve customer confidentiality, the contractor should be supplying information and not be prompted by you.

  1. If successful this time you can move on to Item 13.

  2. If unsuccessful and the contractor still confirms the details to be correct explain that the subcontractor is not registered and ask if they wish to continue with the verification process.

  3. If the contractor wishes to continue

* Select the [Enter Unmatched] button, and move on to item 14 below
* Complete the [Unmatched Subcontractor Details] window with details of the subcontractor for whom verification was attempted. This window must include the subcontractors name or trading name to enable comparison with the contractors monthly return to be made.
  1. If the contractor does not wish to continue
* Select the [Clear] button and the contact will end at this point, unless the contractor has further subcontractors they wish to verify.


* Return to item 5 to enter details for further subcontractors being verified


* Terminate the contact by selecting the [Cancel] button as appropriate.
  1. Where the subcontractor(s) details are verified the information window will display a unique verification number (VR number), for example V1234567890, relating to all registered subcontractors that are verified at the time of this contact. The subcontractor you have just verified will now appear under the ‘Subcontractor Details’ heading on this same page, and as you continue to verify further subcontractors during this same contact, they will also be added under this heading. You can now tell the contractor what tax treatment should be applied to payments made to that particular subcontractor.

  2. Where the subcontractor is not registered and therefore cannot be verified, the CIS system will provide you with a ‘Unmatched’ verification number that is unique to that subcontractor (Example V1234567890/AA). Ask the contractor to tell the subcontractor to contact HMRC to have an Identity check carried out and complete an application for CIS registration.

  3. Remind the contractor to show this verification number on the next monthly return and until payments cease or they are advised of a change in payment status. The Contact History Summary record will be updated at this point with details of the successful verification. These will include

* Employer reference of the contractor scheme
* Contractor scheme name
* Date and time of the contact
* Contact subject, for example, Verify Subcontractor.
* Contact channel (for example, telephone)
* Direction of contact (In or Out)
  1. If further subcontractors are now to be verified return to step 5 above and repeat the process again until all subcontractors the contractor wishes to verify at this single contact are done.

  2. Select [Complete Verification]

  3. If contractor requests written confirmation(s) of the contact and verification number(s),

* Tick the [Written Confirmation Required] box on the Written Confirmation window.


* Select [OK] to end the process and return to the CIS Main Menu, where you will be able to verify subcontractors in another contractor scheme for the contractor, if required.

Note: If the paper channel is selected when authenticating the contact, then the written confirmation window will not appear. The system automatically assumes that a written confirmation of the verification will be required