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HMRC internal manual

Compliance Operational Guidance

From
HM Revenue & Customs
Updated
, see all updates

Compliance Operational Guidance: recent changes

Below are details of the amendments that were published on 26 February 2015 (see the update index for all updates)

Links to Caseflow Guidance previously found in the COG have been replaced with the new Caseflow 2 links throughout this guidance.

Page Details of update
   
COG11780 Instruction added to record at the end of the notes the date and time they were written. New guidance also added on amending information after signing the notebook
COG11820 Instruction added to record at the end of the notes the date and time they were written. Guidance on amending information after signing the notes updated.
COG19000 Contents page updated to include links to new pages of guidance at COG19245, COG19255 and COG19700
COG19160 Central Scanning fax number changed to 03000 587501/502
COG19240 This page has been updated to show the DDA/Accessibility mode views when the Caseworker is accessing Scanned documents
COG19245 This is a new page of guidance giving details on the Adobe reader toolbar buttons available in Scanning
COG19255 This is a new page of guidance relating to Naming Conventions applied to documents electronically scanned into the Caseflow system
COG19340 Minor amendment re Naming Convention
COG19360 Minor amendment re Naming Convention
COG19700 This is a new page of guidance giving details to Managers on how to view the reports available to them
COG87010 Guidance updated to make it clear that managers can only make amendments to caseworkers’ PDAC narrative entries in the Other details tab
COG87620 Guidance updated to make it clear that managers can only make amendments to caseworkers’ PDAC narrative entries in the Other details tab
COG90781 Link to Caseflow COG guidance updated to Caseflow 2 guidance - Machines Games Duty and Caseflow 2
COG91540 The details on this page relating to the Appeal Standover Amount field have been updated to show that this field is not available for the following tax regimes: Excise, CIT, IPT and MGD
COG101490 This page has been updated to include an image which shows authorising officers for TRUCE VAT repayments the process to follow when transferring a VAT repayment which exceeds £10 million to the DMB Replies team