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HMRC internal manual

Compliance Operational Guidance

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HM Revenue & Customs
Updated
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Compliance Operational Guidance: recent changes

Below are details of the amendments that were published on 24 November 2014 (see the update index for all updates)

Workbench VAT Guidance.

Page  Details of update 
   
COG11610 Guidance enhanced to make it clear when original notes should be sent to Netherton for Caseflow scanning
COG11615 Guidance enhanced to make it clear original manuscript notes are sent for Caseflow scanning
COG11820 Guidance enhanced to make it clear you retain a photocopy and send original notes for Caseflow scanning
COG12600 Updated to remove reference to ‘Dashboard’ as now referred to as manager’s reports in Caseflow 2
COG12760 Updates made to page re Caseflow 2 and ADR process
COG13250 Managers’ guidance updated to include a reference to ADR
COG13360 Updated link to Caseflow 2 guidance
COG14600 Contents page updated due to introduction of Caseflow 2 guidance and removal of ‘Probability’ field
COG14605 Link to Caseflow 2 guidance and updated Case Information tabs due to the introduction of Caseflow 2 system
COG14610 Removal of ‘Probability’ field due to introduction of Caseflow 2. Removed details on adding and updating risks as contained in Caseflow 2 guidance
COG14615 Removal of information on how to complete Caseflow screens on ‘Activity to Test’, ‘Outcomes’ and ‘Risk List’
COG14625 Removal of ‘Probability’ field due to introduction of Caseflow 2. Provided links to Caseflow 2 guidance for ‘Emerging Amount’, ‘Behaviour’ notes and ‘Expected Closure Dates’
COG14626 Removal of ‘Probability’ field due to introduction of Caseflow 2
COG14627 Page deleted as ‘Probability’ field is no longer present in Caseflow 2
COG14630 Page deleted as full guidance on recording ‘Effort’ is provided in Caseflow 2
COG14635 Page deleted as full guidance on recording ‘Activity to Test’ is provided in Caseflow 2
COG15280 Quality standards principles updated to include reference to ADR in table of Local Compliance Quality Measures criteria table
COG19200 Major updates made to this section
COG90020 The dates applicable for Schedule 24 FA07 penalties has been updated. In addition, the hyperlink for further guidance relating to the commencement of penalties for VAT and Excise Wrongdoing situations has changed from CH91150 to CH91100.
COG90440 The hyperlink to CH410100 has been removed and replaced with a hyperlink to CH407910
COG91040 The hyperlink to CH413350 has been removed and replaced with a hyperlink to CH407960
COG91520 The hyperlink to CH413100 has been removed and replaced with a hyperlink to CH407810
COG91540 The section relating to the Appeal Standover Amount field has been updated to show that this field will not be visible for VAT penalty appeal cases. Also, two new hyperlinks have been added and two hyperlinks have been removed
COG91580 The hyperlink to CH413350 has been removed and replaced with a hyperlink to CH407960
COG91600 The hyperlink to CH413350 has been removed and replaced with a hyperlink to CH407960
COG91640  The hyperlink to CH413350 has been removed and replaced with a hyperlink to CH412100 
COG102120 Changes to the introduction page of TRUCE SA, paragraph reworded and date removed.
COG102560 Sentence added to clarify search process.
COG102680 The guidance previously referred to a field called ‘Trader Info’ but this field is actually called ‘Customer Info’ and so the guidance has been updated to reflect this
COG102700 The guidance has been updated so that the guidance previously called ‘Total tax section’ is now called ‘Total tax and Total pay section’
COG102845 The hyperlink on this page of guidance incorrectly takes you to COG102845! This has been amended so that the hyperlink takes you to COG102840
COG102850 A small change to make the guidance relating to the fields found in the Yield section of the Evaluation tab in TRUCE for Self Assessment repayment check purposes clearer.
COG102860 A small amount added which informs High Net Worth Unit users that there is no automatic link to CRMM2 from TRUCE (Self Assessment)
COG103560 A small amendment so that the phrase ‘System Administrator’ has been replaced with ‘TRUCE Helpdesk inbox’