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HMRC internal manual

Compliance Operational Guidance

From
HM Revenue & Customs
Updated
, see all updates

Compliance Operational Guidance: recent changes

Below are details of the amendments that were published on 6 March 2014 (see the update index for all updates)

Page Details of update
   
COG13000 This contents page has had the link to COG13550 removed as the page has been deleted.
COG13470 The last para that refers to SCP and BRC has been removed
COG13550 This page has been removed because it is covered by business specific guidance at COG940000 
COG17065 Contact telephone numbers updated
COG19000 The contents page has been updated to include new pages at:

COG19625 - Process Map - items scanned into Caseflow that should be captured in Electronic Folder (EF).

COG19630 - Process Map - items scanned into Electronic Folder (EF) that should be captured in Caseflow.

COG19635 - Items scanned into Caseflow or Electronic Folder (EF) that should be captured in the other system.    
  COG19625 This new page of guidance provides process map details for items scanned into Caseflow that should be captured in Electronic Folder (EF).
  COG19630 This new page of guidance provides process map details for the process of dealing with items scanned into Electronic Folder (EF) that should be captured in Caseflow.
  COG19635 This new page of guidance provides details about how to deal with items scanned into Caseflow which should be captured in Electronic Folder (EF) and vice versa (that is, items captured into EF which should be scanned into Caseflow).
  COG21080 Guidance reference added to Copy Case Information
  COG22140 Additional Information to show that the advanced Search function can be used to find all cases on Caseflow with same Tax reference Number
  COG22600 The contents page has been updated to include new pages at COG22635 and COG22718
  COG22630 A list of examples have been provided for the Activity to test and Outcome sections for a Caseflow The Examples are for both Direct and Indirect Tax risk
  COG22635 This page shows a table with the rejection messages that can appear in the Activity to test box in the Risk notes of the risk. Alongside each rejection message is the possible action/solution to be taken
  COG22718 A new page has been added to the Caseflow Guidance It describes the process how to copy case information from an old case
  COG22856 A paragraph has been added to include information regarding the emerging amount
  COG24700 Contents page updated with details of new pages at COG24715 and COG24720
  COG24705 The Process Map describing How to find a case on Caseflow has been enhanced. It now has details of How to find all cases with the same tax reference number
  COG24710 The Caseflow How to Find a case guidance has been enhanced. It now includes a section on how to find all cases with the same Tax Reference number
  COG24715 A new page has been added to the Caseflow Guidance. This page shows the process flow to follow when linking other cases to the same customer
  COG24720 A New page has been added to the Caseflow Guidance. It describes the process of how to link other cases for the same customer
  COG25090 The COG reference number has been changed at the end of the page
  COG25095 The last word in the first line has been amended
  COG186960 This page of the CRMM guidance has been updated to include details for Large Business Service to consider if any Future Revenue Benefit is due if the applicant’s view in a Clearance Ruling case is not agreed with.
  COG189520 This page of CRMM guidance has been updated to include details about the Initiative field introduced into CRMM which allows for the recording of the Large Business Task Force interest in a Risk Assessment
  COG189540 This page of CRMM guidance has been updated to include details about the Initiative field introduced into CRMM which allows for the recording of the Large Business Task Force interest in an ad hoc Risk Assessment
  COG191420 This page of CRMM guidance has been updated to include details about the Initiative field introduced into CRMM which allows for the recording of the Large Business Task Force interest when managing a mater risk/updating the risk work item
  COG191425 This new page of guidance provides details about the Large Business Task Force option available from the Initiative field in the Manage Master CRMM Risk screen in CRMM
  COG100840 This page of TRUCE guidance has been updated to give further information on repayment supplement and day’s deductible. Links to VCP10643 and VCP10644 have also been included.
  COG100360 This page of TRUCE guidance has been updated to give details about the quick link available in the URCE document found in EF enabling you to access the case in workbench.