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HMRC internal manual

Compliance Operational Guidance

From
HM Revenue & Customs
Updated
, see all updates

Compliance Operational Guidance: recent changes

Below are details of the amendments that were published on 1 August 2013 (see the update index for all updates)

Page Details of update
   
COG202775 Instruction removed at Step 4 which advised about classifying cases as settled by referral to S9A. Referral yield for referrals to PTC can no longer be scored.
   
COG205075 SOP - Step 5 - Bullet point added with a prompt to finalise PDAC and save in Caseflow.

Step 9 - final bullet point replaced by 3 new bullet points to clarify the steps on saving the note 
  | | COG211075 | SWI - Step 1 - Point 6 added with a prompt to ensure reference numbers are recorded on Caseflow.
  | | COG212050 | Update to Step 2.2 and Step 7.1.b - Updated information when contacting the customer about explaining that a Data Handling Specialist may be contacting them.
  | | COG214050 | Update to Step 1.4 - Updated information when agreeing a timetable for the return of correspondence.
  | | COG904860 | SPOC name change
  | | COG906030 | Bullet point removed which advised about classifying cases as settled by referral to S9A. Referral yield for referrals to PTC can no longer be scored.
  | | COG908690 | Notification that the IR35 Helpline number will change from 30 August 2013
  | | COG908710 | Contact number for the Service Company Unit has changed
  | | COG911580 | Guidance amended regarding handling and verifying third party information and links added to new guidance at CH206250
  | | COG915020 | Bullet point with reference to payroll cleanse removed.
  | | COG915080 | Bullet point with reference to payroll cleanse removed.

Bullet point added with a prompt to finalise PDAC and save in Caseflow.