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HMRC internal manual

Compliance Operational Guidance

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HM Revenue & Customs
Updated
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Compliance Operational Guidance: recent changes

Below are details of the amendments that were published on 29 November 2012 (see the update index for all updates)

Page Details of update
   
COG13380 New information added on VAT assessments (VAEC6520) where countersigning maybe required to provide internal management assurance
COG14300 New paragraph added where exceptionally there is no need to update the Intervention Plan
COG15460 This page has been updated to include an index and bookmarks to the various sections of the guidance contained here (summary of quality standards in CITEX)
COG17065 The attachment for the Single Point of Contact has been updated
COG18310 Business records information has changed and the rating has been changed from red, amber or green to adequate or inadequate
COG18340 Output claim for proven errors has changed from 5 to 3 years
COG21170 This page has been updated to include brief details on how to deal with a situation where the Case Document Store I icon disappears from a Caseflow case
COG22700 The second image on this page has been changed so that it now shows a more updated version of the Process Risks screen which includes the new MME/ALICO field
COG22715 The two images on this page have been changed. The first image shows a clearer image of the Process Risks screen and where the copy risk icon is positioned on this screen. The second image reflects a more updated version of the risk screen where the copy risk icon is available and in particular the new MME/ALICO field
COG22730 The first and third images on this page have been changed. The first image now reflects the No Compliance Issues screen as opposed to the Process Risks screen. The third image now shows a more updated image of the risk section of the No Compliance Issues screen including the new MME/ALICO field
COG22800 The contents page updated to show change to heading at COG22852
COG22850 The image on this page has been changed to show a more up to date image of the Record Settlement screen in Caseflow where a penalty is not applicable including the new MME/ALICO field
COG22852 The image on this page has been changed to show a more up to date image of the Record Settlement screen where no penalty is due including the new MME/ALICO field. Guidance on this page has been updated to show the fields No NPPS penalty
Also minor amendment to value used for NPPS potential amount    
  COG22854 The image on this page has been changed to show a more up to date image of the Record Settlement screen in Caseflow where a NPPS penalty is due including the new MME/ALICO field
Also minor amendment to value used for NPPS potential amount    
  COG22855 The first image on this page has been changed so that it now shows the Process Risk option as well as other options available at this stage of Caseflow. Sentence added to clarify when you can open a finalised risk
  COG24050 This contents page has been updated to remove the link to COG24065 - a Caseflow process map showing you how to finalise a document. It has also been updated to add a link to COG24072 - marking a document as important in the Caseflow Case Document Store and to COG24074 - missing I icon workaround
  COG24065 This page has been deleted. It was intended to use this page to provide guidance for the Caseflow process map process of finalising a document but this guidance will now be placed elsewhere
  COG24072 A new page has been added which explains how to mark a document as important in the Case Document Store in Caseflow
  COG24074 A new page has been added which explains the action to take to restore an I icon which has disappeared from a case in Caseflow
  COG24100 This contents page has been updated to remove the link to COG24120 (setting a BF in Caseflow process map). The link to COG24140 has been updated so that it takes you to a process map relating to updating a BF as opposed to a process map relating to closing a BF
  COG24120 It was the intention to use this page for a process map in respect of the Caseflow process of setting a BF but this guidance has been placed elsewhere and so this page is currently not in use
  COG24130 This contents page has been updated to add ‘Setting a BF’ to COG24131 (a process map for the Caseflow How To guidance relating to setting a BF in Caseflow
  COG24131 This page has been added to include a process map for the Setting of a BF process in Caseflow. This includes a text version of the process map
  COG24140 It was the intention to use this page to contain a process map for Caseflow guidance on the closing of a BF but it has been changed so that it now acts as a contents page which links you to further guidance on updating a BF in Caseflow (at COG24142 and COG24144)
  COG24142 This page has been added to include a process map for the Caseflow process of updating a BF. This includes a text version of the process map
  COG24144 This page has been added in anticipation of future guidance on the Caseflow process of updating a BF. At present the guidance will show you that the content is to follow
  COG24150 This contents page has been updated to add a link to COG24151 - a process map for the closing of a BF in Caseflow
  COG24151 This page has been added to include the Caseflow process map for the closing of a generic BF process. This includes the text version of this process map
  COG24160 This contents page has been updated to incorporate the following:
  1. add a link to COG24161 - a Caseflow process map showing you how to close a BF within a BF date.
  2. Change the link on COG24162 so that it now takes you to a Caseflow process map which shows you how to close a BF past its BF date as opposed to a Caseflow process map which shows you how to dealt with a specific BF after the review has taken place.
  3. Add a link to COG24163 which shows you the Caseflow process map for dealing with a specific BF after the review has taken place.      
      COG24161 This page has been added to include a Caseflow process map for the process of closing a specific BF within the BF date. This includes a text version of this process map  
      COG24162 This page has been added to include a Caseflow process map for the process of closing a specific BF past its BF date. This includes a text version of this process map  
      COG24163 The guidance which was previously at COG24162 (Caseflow specific BFs - after the review) has been moved to COG24163  
      COG24600 This contents page has been updated to add a link at COG24612 to a new process map relating to the Caseflow process of updating effort list. The link to COG24605 (a process map for the Caseflow process of how to update effort) has been removed  
      COG24605 This page has been deleted. It was intended to use this page to include guidance on the Caseflow process map process of how to update effort but this guidance will now be placed elsewhere  
      COG24612 This page has been added to include a process map for the Update Effort List process in Caseflow. This includes a text version of the process map  
      COG24700 This contents page has been updated to add ‘find a case’ to COG24705 (a process map for the Caseflow How To guidance relating to finding a case)  
      COG24705 This page has been updated to include the process map for the ‘Find a case’ process in Caseflow. This includes a text version of the process map