GOV.UK
Compliance Operational Guidance: Recent changes to this guidance
Below are details of the amendments that were published on 17 May 2012 (see the update index for all updates)
| Page | Details of update |
| COG23209 | A process map for managers working in Caseflow showing how to bring cases into the Team Workbasket |
| COG23214 | A process map for managers working in Caseflow showing how to use the Bulk Rejection process |
| COG23224 | A process map for managers working in Caseflow showing how to Reassign cases to Another Team |
| COG23229 | A process map for managers working in Caseflow showing how to Reassign cases to the Team Above |
| COG23234 | A process map for managers working in Caseflow showing how to Reassign cases to the Team Members |
| COG23239 | A process map for managers working in Caseflow showing how to Return cases to Workflow Managers |
| COG23244 | A process map for managers working in Caseflow showing how to use the Update Work Object Urgency process |
| COG23249 | A process map for managers working in Caseflow showing how to use the Update Authorisation Mode process |
| COG24200 | A whole new section ‘Caseflow guidance: how to: the dashboard’ numbered COG24200 to COG24520 has been added to provide managers and case workers with guidance on when and how to use dashboard reports in Caseflow. |
| COG24600 | A whole new section ‘Caseflow guidance: how to: updating effort’ numbered COG24600 to COG24615 has been added to provide Caseflow users with guidance on how and when to use the Update Effort procedure |
| COG24700 | A whole new section ‘Caseflow guidance: how to: find a case’ numbered COG24700 to COG24710 has been added to provide Caseflow users with guidance on the procedure for finding a case. |
| COG24750 | A whole new section ‘Caseflow guidance: how to: requesting authorisation’ numbered COG24750 to COG24760 has been added to provide Caseflow users with guidance on how and when to request authorisation for a case. |
| COG24850 | A whole new section ‘Caseflow guidance: how to: viewing intervention plans’ numbered COG24850 to COG24897 has been added to provide Caseflow users with guidance on how to view intervention plans. |
| COG26000 | A whole new section ‘Caseflow guidance: NPPS’ numbered COG26000 to COG26020 has been added to provide Caseflow users with guidance on how to create a NPPS case from Caseflow and also how to return to Caseflow from NPPS |
| COG27000 | A whole new section ‘Caseflow guidance: creating a manual case’ numbered COG27000 to COG27040 has been added to provide Caseflow users with guidance on how and when to use the create a manual case procedure. |
| COG200000 | Irregularities and Irregularity changed to Inaccuracies and Inaccuracy in this sections |
| COG900000 | Irregularities and Irregularity changed to Inaccuracies and Inaccuracy in this sections |
| COG904552 | Process updated - requesting no repayment signal be set because of a compliance enquiry |
| COG908760 | Clarified as to what stage EC should notify CT caseworker. Also link to ESM3181 added |
| COG909000 | Contents page updated to include new COG909365 guidance page relating to Regulation 9(5) Directions |
| COG909360 | Clarified guidance on the impact of Regulation 9 Directions on penalties |
| COG909365 | New Regulation 9(5) Directions guidance page |
| COG909370 | Clarified guidance on the impact of Regulation 9 Directions on penalties |
| COG909380 | Clarified guidance on the impact of Regulation 9 Directions on penalties |
| COG915120 | Process updated SAFE - amending a charge and submitting stencil |
| COG915145 | Process updated for submitting stencil for amending charge on SAFE |