Compliance Operational Guidance: Recent changes to this guidance
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Below are details of the amendments that were published on 17 May 2012 (see the update index for all updates)
| Page | Details of update |
| COG23209 | A process map for managers working in Caseflow showing how to bring cases into the Team Workbasket |
| COG23214 | A process map for managers working in Caseflow showing how to use the Bulk Rejection process |
| COG23224 | A process map for managers working in Caseflow showing how to Reassign cases to Another Team |
| COG23229 | A process map for managers working in Caseflow showing how to Reassign cases to the Team Above |
| COG23234 | A process map for managers working in Caseflow showing how to Reassign cases to the Team Members |
| COG23239 | A process map for managers working in Caseflow showing how to Return cases to Workflow Managers |
| COG23244 | A process map for managers working in Caseflow showing how to use the Update Work Object Urgency process |
| COG23249 | A process map for managers working in Caseflow showing how to use the Update Authorisation Mode process |
| COG24200 | A whole new section ‘Caseflow guidance: how to: the dashboard’ numbered COG24200 to COG24520 has been added to provide managers and case workers with guidance on when and how to use dashboard reports in Caseflow. |
| COG24600 | A whole new section ‘Caseflow guidance: how to: updating effort’ numbered COG24600 to COG24615 has been added to provide Caseflow users with guidance on how and when to use the Update Effort procedure |
| COG24700 | A whole new section ‘Caseflow guidance: how to: find a case’ numbered COG24700 to COG24710 has been added to provide Caseflow users with guidance on the procedure for finding a case. |
| COG24750 | A whole new section ‘Caseflow guidance: how to: requesting authorisation’ numbered COG24750 to COG24760 has been added to provide Caseflow users with guidance on how and when to request authorisation for a case. |
| COG24850 | A whole new section ‘Caseflow guidance: how to: viewing intervention plans’ numbered COG24850 to COG24897 has been added to provide Caseflow users with guidance on how to view intervention plans. |
| COG26000 | A whole new section ‘Caseflow guidance: NPPS’ numbered COG26000 to COG26020 has been added to provide Caseflow users with guidance on how to create a NPPS case from Caseflow and also how to return to Caseflow from NPPS |
| COG27000 | A whole new section ‘Caseflow guidance: creating a manual case’ numbered COG27000 to COG27040 has been added to provide Caseflow users with guidance on how and when to use the create a manual case procedure. |
| COG200000 | Irregularities and Irregularity changed to Inaccuracies and Inaccuracy in this sections |
| COG900000 | Irregularities and Irregularity changed to Inaccuracies and Inaccuracy in this sections |
| COG904552 | Process updated - requesting no repayment signal be set because of a compliance enquiry |
| COG908760 | Clarified as to what stage EC should notify CT caseworker. Also link to ESM3181 added |
| COG909000 | Contents page updated to include new COG909365 guidance page relating to Regulation 9(5) Directions |
| COG909360 | Clarified guidance on the impact of Regulation 9 Directions on penalties |
| COG909365 | New Regulation 9(5) Directions guidance page |
| COG909370 | Clarified guidance on the impact of Regulation 9 Directions on penalties |
| COG909380 | Clarified guidance on the impact of Regulation 9 Directions on penalties |
| COG915120 | Process updated SAFE - amending a charge and submitting stencil |
| COG915145 | Process updated for submitting stencil for amending charge on SAFE |