Beta This part of GOV.UK is being rebuilt – find out what this means

HMRC internal manual

Compliance Operational Guidance

From
HM Revenue & Customs
Updated
, see all updates

Compliance Operational Guidance: Recent changes to this guidance

Below are details of the amendments that were published on 17 May 2012 (see the update index for all updates)

Page Details of update
   
COG23209 A process map for managers working in Caseflow showing how to bring cases into the Team Workbasket
COG23214 A process map for managers working in Caseflow showing how to use the Bulk Rejection process
COG23224 A process map for managers working in Caseflow showing how to Reassign cases to Another Team
COG23229 A process map for managers working in Caseflow showing how to Reassign cases to the Team Above
COG23234 A process map for managers working in Caseflow showing how to Reassign cases to the Team Members
COG23239 A process map for managers working in Caseflow showing how to Return cases to Workflow Managers
COG23244 A process map for managers working in Caseflow showing how to use the Update Work Object Urgency process
COG23249 A process map for managers working in Caseflow showing how to use the Update Authorisation Mode process
COG24200 A whole new section ‘Caseflow guidance: how to: the dashboard’ numbered COG24200 to COG24520 has been added to provide managers and case workers with guidance on when and how to use dashboard reports in Caseflow.
COG24600 A whole new section ‘Caseflow guidance: how to: updating effort’ numbered COG24600 to COG24615 has been added to provide Caseflow users with guidance on how and when to use the Update Effort procedure
COG24700 A whole new section ‘Caseflow guidance: how to: find a case’ numbered COG24700 to COG24710 has been added to provide Caseflow users with guidance on the procedure for finding a case.
COG24750 A whole new section ‘Caseflow guidance: how to: requesting authorisation’ numbered COG24750 to COG24760 has been added to provide Caseflow users with guidance on how and when to request authorisation for a case.
COG24850 A whole new section ‘Caseflow guidance: how to: viewing intervention plans’ numbered COG24850 to COG24897 has been added to provide Caseflow users with guidance on how to view intervention plans.
COG26000 A whole new section ‘Caseflow guidance: NPPS’ numbered COG26000 to COG26020 has been added to provide Caseflow users with guidance on how to create a NPPS case from Caseflow and also how to return to Caseflow from NPPS
COG27000 A whole new section ‘Caseflow guidance: creating a manual case’ numbered COG27000 to COG27040 has been added to provide Caseflow users with guidance on how and when to use the create a manual case procedure.
COG200000 Irregularities and Irregularity changed to Inaccuracies and Inaccuracy in this sections
COG900000 Irregularities and Irregularity changed to Inaccuracies and Inaccuracy in this sections
COG904552 Process updated - requesting no repayment signal be set because of a compliance enquiry
COG908760 Clarified as to what stage EC should notify CT caseworker. Also link to ESM3181 added
COG909000 Contents page updated to include new COG909365 guidance page relating to Regulation 9(5) Directions
COG909360 Clarified guidance on the impact of Regulation 9 Directions on penalties
COG909365 New Regulation 9(5) Directions guidance page
COG909370 Clarified guidance on the impact of Regulation 9 Directions on penalties
COG909380 Clarified guidance on the impact of Regulation 9 Directions on penalties
COG915120 Process updated SAFE - amending a charge and submitting stencil
COG915145 Process updated for submitting stencil for amending charge on SAFE