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HMRC internal manual

Compliance Operational Guidance

HM Revenue & Customs
, see all updates

Supporting Guidance: employer compliance: guidance by subject: specialist employer compliance: improving technical knowledge

Specialist Employer Compliance will retain records recording the number and nature of queries they receive.

They will liaise with Managers where

  • a learning need is recognised relating to a specific topic or team ,
  • an approach is made to assist compliance staff on customer visits
  • an approach is made to provide support in the mentoring process of compliance officers.

Where the SEC identifies

  • a need for structured learning in a specific area of work or
  • anomalies in either process, guidance or legislation

the matter will then be passed to

  • the EC learning co-ordinator to consider or arrange development of a learning product or
  • the relevant Head Office section to resolve.

Where the learning need is informal the SEC will

  • work with intervention team or compliance officer to improve their skills and knowledge but

will not

  • replace any formal learning product that is already available.