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HMRC internal manual

Compliance Operational Guidance

HM Revenue & Customs
, see all updates

Supporting Guidance: employer compliance: guidance by subject: specialist employer compliance: management information

On receipt of a referral the case should be registered on the Status / ETHO MIS (STEM), which is a case management tool for Specialist Employer Compliance (SEC) staff designed to record actions on status cases and technical referrals.

Referrals to be recorded are

  • all written submissions
  • telephone calls, emails and faxes requiring action or advice by SEC
  • face to face conversations with LC colleagues where further research is required by SEC.

Guidance on how to use STEM and what is to be recorded is contained within the System Manual and User Guide.

Guidance on the recording of dispensation work is at COG907170.