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HMRC internal manual

Compliance Operational Guidance

Supporting Guidance: employer compliance: guidance by subject: Employment Status & Intermediaries (ES&I): management information

On receipt of a referral the case should be registered on the Status / ETHO MIS (STEM), which is a case management tool for Employment Status & Intermediaries (ES&I) staff designed to record actions on status cases and technical referrals.

Referrals to be recorded are

  • all written submissions
  • telephone calls, emails and faxes requiring action or advice by ES&I
  • face to face conversations with LC colleagues where further research is required by ES&I.

Guidance on how to use STEM and what is to be recorded is contained within the System Manual and User Guide.

Guidance on the recording of dispensation work is at COG907170.