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HMRC internal manual

Compliance Operational Guidance

From
HM Revenue & Customs
Updated
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Supporting Guidance: employer compliance: guidance by subject: commencing the compliance check: translations and interpreters

When the services of an interpreter are required you should

  • consult your manager.

The manager should check whether there is a suitably qualified person available within the office or other local office. If no interpreter is available the manager should contact

International (Translations)

Revenue Policy, International
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

who may be able to find an interpreter.

Where International (Translations) provide the name of a serving HM Revenue & Customs officer, the manager should liaise with the officer’s strategic manager via the senior manager.

Where International (Translations) are unable to provide or suggest an interpreter, the manager may

  • seek information about the local availability and cost of an interpreter through the police, a university or libraries and so on.

Before engaging an external interpreter the manager should

  • seek approval from the strategic manager by submitting the papers through the senior manager with details of

    • the reason for the request
    • whether an interpreter is available and willing to act
    • the estimated cost.

When authorised to use an external interpreter you should

  • explain to the employer or contractor that the interpreter is not an HM Revenue & Customs Official
  • make sure that the employer or contractor has no objection to an interpreter being used
  • make sure that the interpreter understands that the meeting is strictly confidential (no formal declaration of secrecy is required).

Where documents require translation

  • complete in full a form C&E54 making sure that the security classification is shown, and
  • send the original document where possible, or a good photocopy through the senior manager to International (Translations).