Supporting Guidance: employer compliance: guidance by subject: commencing the compliance check: initial meeting - preparation and approach
Thorough preparation is the key to a smooth initial meeting. You should remember to:
- make sure the person responsible for maintaining the records is available at the meeting
- make sure the employer/contractor understands that the initial meeting is an important and integral part of the compliance check, not just a preamble
- use the interview brief (COG905040) as a guide to the questions to ask
- adopt a flexible approach
- tailor enquiries to the nature of the business and inherent risks
- keep questions informal and use conversational style
- not be officious or interrogate the employer/contractor
- avoid jargon as this could create barriers for example use ‘claim for allowable expenses’ rather than ‘a S336 claim’.
If the employer/contractor becomes angry or abusive it is important to remain calm and polite. In this way you should retain control of the meeting. A verbal attack on HM Revenue & Customs is not a personal attack on you. Staff should remain neutral and not become defensive.
If at any time you feel personally threatened you should leave the employer/contractor’s premises and report the incident to your manager.
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
- (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
- Personal Safety Policy site(This content has been withheld because of exemptions in the Freedom of Information Act 2000)