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HMRC internal manual

Compliance Operational Guidance

Supporting Guidance: employer compliance: guidance by subject: liaison: updating individual's records in the PAYE service

Where following a compliance check you establish that amendments are required on an individual’s PAYE record, for example

  • coding amendments
  • assessment requests
  • notional tax credits

you should complete the PAYE Service amendment stencil (Word 56KB) and e-mail it to

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Note: Only updates as a result of a compliance check should be sent to this mailbox.

General maintenance requests, such as change of address, should be referred to PT Operations, email  - DL-PT Ops Updates.  The heading of the email should state “PT Ops action required”.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Note: When sending a request to set the ‘no repayment’ signal because of a compliance enquiry, contact details (name and telephone number) must always be provided in the notes space of the stencil. This will allow customer advisers to refer callers to the correct place.

You must remember to review any signals you have set on NPS and ask the PAYE Service Update team to remove any signals if they are no longer appropriate.

Useful information

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