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HMRC internal manual

Compliance Operational Guidance

NPPS Guidance: about NPPS: accessing NPPS


Caseworkers completing Penalties on NPPS.


Screenshots are for illustration purposes only.


Fields marked with an Asterisk are Mandatory.


Need to Know:

NPPS can be accessed directly from Caseflow (providing the penalty case was set up directly from Caseflow from the Work or Work Settle stage).


This is achieved by:

  • Selecting the NPPS Information tab
  • Selecting the NPPS ID, for example NPPS-455555
  • Selecting the blue hyperlink which starts with Flow. This takes you to whichever stage you have reached in the penalty process.


Note: When an NPPS case is generated in Caseflow, the Caseflow reference number is auto populated in NPPS along with the Internal Customer Reference.


To access NPPS follow the below path:


My Services / Corporate Services / Tools / NPS (Icon)


The roles available are:


NPS Case Worker - All caseworkers will normally use this role to create their cases. You cannot approve or authorise in this role.


NPS Case Manager - This role allows managers to allocate, approve and authorise cases.


NPS Authorising Officer – This role allows Managers and authorising officers to approve and authorise their team’s cases.


NPS VAT292 User – This role allows the VAT292 team to extract and input the penalty data on to the VAT mainframe to create the penalty charge. This role only applies for VAT cases.


NPS SDRS User – This role allows the Serious Defaulters Management Unit (SDMU) to export details of deliberate or deliberate concealed penalties for monitoring and / or publishing purposes.


Any concerns and queries relating to NPPS should be discussed with your manager or Superuser. They will assist in resolving your query through the various means available to them.


If you are unable to access NPPS you should discuss the matter with your manager or Superuser. If it is an IT issue, you will need to contact the IT Service Centre.