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HMRC internal manual

Compliance Operational Guidance

TRUCE Workbench VAT Guidance: authorising officer: working with DMB

There are still a number of processes that will need to be managed in Workbench in conjunction with the secure note process and the UCRE (pre-repayment credibility query) document in Electronic Folder (EF).

Partial Repayments
Set-off Cases
Insolvency Cases
Greater than £10m Cases
339 Inhibit Cases (Early repayment of Input Tax)
Stopping a Repayment BACS/PO

Partial Repayments

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Set-off Cases

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Insolvency Cases

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Greater than £10m Cases

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339 Inhibit Cases (Early repayment of Input Tax)

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Stopping a Repayment BACS/PO

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  • If you identify that you have authorised a repayment in error you should contact the VAT 3 unit Shipley for payable orders, or capture a note and send it to their EF tray PAYO565. In the case of a BACS payment you should contact the Manual Repayment Unit (MRU) in Banking 1 Cumbernauld.
  • The MRU will then arrange for the recall of the BACS, or in the case of a payable order VAT 3 unit will either cancel the payable order, or if notified early enough can retrieve this from the post (usually only possible when the PO number is showing on VISION as all zeros).
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Cumbernauld - 03000 550 385 (Manual Repayment Unit - contact within 36 hours)

VAT 3 unit Shipley - 03000 518 375