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HMRC internal manual

Compliance Handbook

The One to Many Approach: approval: why is there an approval process?

At any one time, there will be a large number of projects and initiatives running within the various parts of HMRC. An effective governance process is necessary to ensure the following:

  • all initiatives are aligned with HMRC’s strategic objectives
  • all initiatives have been organised in a way that maximises their chance of success
  • actions taken during one initiative don’t adversely affect the chance of success of another
  • the same customers don’t unknowingly get multiple communications from different OTM approaches.

This will help to ensure that customer compliance is not adversely impacted and HMRC’s reputation is maintained, so that the chance of negative publicity resulting from an OTM approach is minimised.