The managing serious defaulters (MSD) programme: customer contact
If a customer contacts you as a caseworker to ask about Managing Serious Defaulters (MSD) you should inform the caller:
- the decision to include the person in the programme was made centrally by the Serious Defaulters Management Unit (SDMU)
- you have no information locally to give the person on this matter
- the person should contact SDMU directly on the telephone number supplied in the letter.