CH480650 - The managing serious defaulters (MSD) programme: customer contact

If a customer contacts you as a caseworker to ask about Managing Serious Defaulters (MSD) you should inform the caller:

• the decision to include the person in the programme was made centrally by the Serious Defaulters Management Unit (SDMU)
• you have no information locally to give the person on this matter
• the person should contact SDMU directly on the telephone number supplied in the letter.