This part of GOV.UK is being rebuilt – find out what beta means

HMRC internal manual

Compliance Handbook

Charging penalties: contract settlement: manager’s approval

Complete parts 1-2 and 3 of the Contract Settlement Form (CSF). Save and finalise it in Caseflow/CRMM Case Document Store, see ‘Capture a Document ’ and ‘Finalise a Document ’. The CSF must be named ‘YYYY-MM-DD customer name CSF expected offer approval request’ and the document classification should be ‘Offer and Certificate’.

In Employer Compliance cases you should also send your manager an Employer Compliance Settlement Summary (ECSS), see CH411450.

Send your manager a copy of the CSF for approval of the expected offer.

Your manager can approve the expected offer by entering their name at part 2b of the CSF. They must then save and finalise the CSF in Case Document Store as ‘CSF expected offer approval’. The document classification should be ‘Offer and Certificate’.

This will make sure a complete audit trail is available should the case be presented to a court or tribunal.

If your manager does not approve the expected offer, they should make a note in ‘Case Notes’ in Caseflow/CRMM of the reason why, see ‘Add Case Notes’.

You must submit a revised expected offer for approval on a new CSF. The CSF must be named ‘CSF revised expected offer approval request’.