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HMRC internal manual

Compliance Handbook

From
HM Revenue & Customs
Updated
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Charging penalties: recording and calculating penalties on the National Penalties Processing System (NPPS): amending or cancelling a penalty case in NPPS: contract settlement cases - penalty assessment issued in error

Where the penalty is included in a contract settlement, you must change the default setting ‘Contract Settlement Agreed’ from ‘No’ to ‘Yes’ in the Maintain Penalty Details screen. This will inhibit the issue of the notice of penalty assessment (NPPS2).

If you do not change the default setting ‘Contract Settlement Agreed’ to ‘Yes’, NPPS will issue the penalty assessment to the person and the penalty charge will automatically be raised on SAFE, in addition to the manual charge created on SAFE for the contract settlement, see EM6403.

You must not resolve the case as ‘Raised in Error’.

Exceptionally, in these circumstances the Banking 2 TAG team will manually cancel the SAFE charge for the penalty assessment issued in error. You must complete the SEES form ‘Cancel NPPS penalty charge - Remit Class 13’ which is available in SEES>NPPS Forms and Letters.

When you select the ‘Send Form’ button SEES will transfer the information into an email which is automatically addressed to the Banking 2, TAG Team (DMB Banking) mailbox.

Note: These are the only circumstances when the Banking 2 TAG team will manually remit a SAFE penalty charge. In all other circumstances, the penalty assessment must be amended via NPPS which will update the SAFE charge.