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HMRC internal manual

Compliance Handbook

HM Revenue & Customs
, see all updates

Charging penalties: suspending penalties: managing suspensions: no certificate of compliance, how to activate a suspended penalty

No ‘Certificate of compliance’ NPPS11 or other written confirmation received

Where the signed Certificate, or other evidence, is not received and you have already issued

  • a reminder letter NPPS11c and further form NPPS11, and
  • checked for later address

then you must now charge the suspended penalty by taking the following action:

  • select ‘reactivate suspended penalty’ from the (Take action) box on drop down menu in NPPS
  • select ‘suspense conditions met?’ and then ‘customer did not reply’
  • enter your name as the decision maker and use the free text box to complete the reason for your decision
  • issue NPPS12a to advise the person that the penalty will be charged.

VAT cases

Following the issue of NPPS12a as described above

  • in a non-VAT mainframe case create a charge on SAFE, or
  • in a VAT mainframe case complete a VAT651 (and send documents for scanning onto Electronic Folder (EF)) followed by a VAT292.

Contract settlement cases

Where the penalty was included in a contract settlement you will need to create a charge in (This content has been withheld because of exemptions in the Freedom of Information Act 2000) .